Frequently Asked Questions – SoftActivewear.com
Orders & Shipping
How long does shipping take?
Standard shipping: 3-5 business days
Express shipping: 1-2 business days
International shipping: 7-14 business days
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Shipping costs are calculated at checkout based on your location.
Can I modify my order after placing it?
Please contact us immediately through our website. Changes can only be made before orders enter the shipping process.
Returns & Exchanges
What is your return policy?
We offer 30-day returns for unworn items in original condition with tags attached. Some restrictions apply.
How do I return an item?
Log into your account, select the order you wish to return, and follow the instructions. You’ll receive a prepaid return label.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your return. Please allow additional time for bank processing.
Products & Sizing
How do I choose the right size?
Refer to our detailed size charts on each product page. We provide measurements in both inches and centimeters.
Are your products true to size?
Most customers find our items fit true to size. Check our size guides and customer reviews for specific fit information.
What materials are your products made from?
We use premium technical fabrics including four-way stretch materials, moisture-wicking fabrics, and buttery-soft blends.
Payment & Accounts
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. All payments are securely processed.
How do I create an account?
Click “Create Account” in the top navigation. Accounts allow you to track orders and save your information.
I forgot my password – what should I do?
Use the “Forgot Password” feature on the login page. You’ll receive email instructions to reset your password.
Customer Service
How do I contact customer service?
Use the contact form on our website for the fastest response. Include your order number for order-related questions.
What are your customer service hours?
Our team is available Monday-Friday, 9:00 AM – 6:00 PM EST. We respond to all inquiries within 24 business hours.
Product Care
How should I care for my activewear?
Follow the care instructions on each product’s label. Most items can be machine washed in cold water and laid flat to dry.
Can I tumble dry your products?
We recommend air drying to maintain the quality and longevity of our technical fabrics.
Special Services
Do you offer gift wrapping?
Yes, we offer complimentary gift wrapping service. Select this option during checkout.
Can I include a gift message?
Absolutely! You can add a personal gift message during checkout at no additional charge.
Do you have a loyalty program?
Yes, we offer a loyalty program that rewards you with points for every purchase. Sign up through your account.
Technical Support
The website isn’t working properly – what should I do?
Clear your browser cache and cookies, or try using a different browser. Contact us if issues persist.
Why is my payment not processing?
This could be due to incorrect payment information or security checks by your bank. Verify your details and try again.
Quality & Sustainability
Are your products sustainably made?
We are committed to sustainability and ethical manufacturing practices. Many of our products use recycled materials.
Do your products come with a warranty?
All our products are covered by a manufacturer’s warranty against defects in materials and workmanship.
For any other questions not covered here, please contact us through our website. Our customer service team is always happy to help!